> ## Documentation Index
> Fetch the complete documentation index at: https://docs.isptriage.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI assistant

> Internal chat assistant and AI-drafted ticket replies

ISP Triage includes an **AI assistant** for staff (not available to client portal users). It helps answer questions about clients, tickets, RADIUS, monitoring, and QoE—using context from your company data.

## Where to find it

* **Dashboard AI** view — chat panel on the dashboard
* **Tickets** — **Generate response** on a ticket to draft a reply to the customer

## What the assistant can do

Examples of supported intents:

* Look up a **client** by name, account number, or conversation context
* Summarize **open tickets** for an account
* **Send invoices** to a client when you explicitly ask (server performs the action)
* **Create a ticket** for a named client when you specify subject and description
* Answer **RADIUS** questions (groups, bundles, usage) when no client is selected
* Report **monitoring** ping/latency for hosts
* Include **LibreQoS / QoE** metrics when a client is in context

<Warning>
  The assistant performs sensitive actions (send invoice, create ticket) only when your message clearly requests them and a client is identified. Always review AI output before sending to customers.
</Warning>

## Ticket reply drafting

On a ticket detail page:

1. Click **Generate response** (or equivalent AI control).
2. The system sends the ticket description and latest customer message to the configured AI provider.
3. Review and edit the draft before posting as a staff reply.

## Tips for better answers

* Mention the **client name or account number** early in the conversation.
* For ticket-specific help, reference the **ticket number** if you know it.
* Ask one clear task per message when creating tickets or sending invoices.