> ## Documentation Index
> Fetch the complete documentation index at: https://docs.isptriage.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> What ISP Triage is and who it is for

ISP Triage is an operations platform built for **internet service providers**. It brings billing, customer management, RADIUS, network tooling, support, scheduling, and quality-of-experience monitoring into one web application.

## Who uses ISP Triage?

<CardGroup cols={2}>
  <Card title="Operations & NOC" icon="tower-broadcast">
    Monitor networks, manage RADIUS users, integrate MikroTik/UniFi/Cambium controllers, and map infrastructure.
  </Card>

  <Card title="Billing & finance" icon="file-invoice-dollar">
    Run invoicing, payments, reporting, service templates, and failed-transaction workflows.
  </Card>

  <Card title="Support & field" icon="headset">
    Handle tickets, outages, planned installs, truck rolls, and projects.
  </Card>

  <Card title="Customers (portal)" icon="user">
    Clients log in to view invoices, pay bills, and open support tickets.
  </Card>
</CardGroup>

## Multi-tenant by design

Each **company** in ISP Triage is a separate ISP (or operating unit). Staff users belong to a company and only see that company's data. Superadmin users can switch context to support multiple companies from one installation.

## Major areas of the app

| Area                      | What you do there                                             |
| ------------------------- | ------------------------------------------------------------- |
| **Dashboard**             | Day-to-day metrics: installs, tickets, subscribers, revenue   |
| **Billing**               | Clients, invoices, payments, reports, service templates       |
| **Support**               | Tickets, outage notifications, metrics                        |
| **Company → Network**     | RADIUS, GIS, monitoring, burst calculator                     |
| **Network Management**    | Vendor controllers (MikroTik, UniFi, Cambium)                 |
| **Company → Preferences** | Branding, VoIP, QoE, imports, email settings                  |
| **Scheduling**            | Plan install, installer days, work orders, calendar, projects |

<Note>
  This guide describes the **staff-facing** product. Client portal features are noted where they differ.
</Note>

## Next steps

<Card title="Quickstart" icon="rocket" href="/quickstart">
  Log in, learn the layout, and complete first-time company setup.
</Card>