> ## Documentation Index
> Fetch the complete documentation index at: https://docs.isptriage.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Navigation & roles

> User roles, permissions, and how menus differ

## User roles

| Role           | Typical access                                           |
| -------------- | -------------------------------------------------------- |
| **Admin**      | Full company settings, billing admin, users, preferences |
| **Staff**      | Day-to-day operations; may exclude some admin-only pages |
| **Field tech** | Installs, tickets, limited billing/network views         |
| **Client**     | Portal only: own invoices, tickets, profile              |

Your administrator assigns roles when creating users under **Company → Users**.

## Superadmin (platform operator)

Users marked as superadmin can:

* View the list of companies
* **View as** another company to troubleshoot without a separate login

When viewing as another company, a banner appears at the top—use **Exit view** to return to normal context.

## Billing menu (staff)

When you have billing access, the **Billing** dropdown includes:

* Dashboard, Clients, Invoices, Payments
* Failed Transactions, Write Offs
* **Reporting** — MRR, ARR, revenue by service type, taxes, churn/revenue loss, aging
* Service Templates
* HR-related entries where enabled

## Company menu

The **Company** dropdown groups operational tools:

### Network

* **Burst calculator** — MikroTik-style burst limit helper
* **Monitoring** — Host status and agents
* **RADIUS** — Users, groups, NAS, bundles, accounting
* **GIS** — Network map and infrastructure

### Other company items

* **Users** — Staff accounts
* **Preferences** — Company-wide configuration tabs
* **Leads** / **Inventory** — When enabled for your deployment

## Network Management

Reach vendor controllers via **Network Management** (hub) or **Vendor Controllers**:

* Add MikroTik, Ubiquiti UniFi, or Cambium cnMaestro controllers
* Manage devices, PPPoE, firewall, UniFi clients, Cambium SMs, etc.
* Link controllers to RADIUS NAS records

## Search

Global **Search** (where enabled) finds clients, tickets, and related records across the company.

<Info>
  If a menu item is missing, your role may not include that permission, or the feature may be disabled in company preferences.
</Info>