> ## Documentation Index
> Fetch the complete documentation index at: https://docs.isptriage.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calendar & projects

> Events, maintenance windows, and project tracking

## Calendar

**Support → Calendar** (or Events) shows company events on a calendar view.

### Events

Create events for:

* Maintenance windows
* Meetings
* Site visits
* Company holidays affecting support

Events may appear on dashboards and optional client communications.

### Calendar vs plan install

| Tool             | Best for                               |
| ---------------- | -------------------------------------- |
| **Plan install** | Customer-specific install appointments |
| **Events**       | General scheduling and maintenance     |
| **Projects**     | Multi-step work over days/weeks        |

## Projects

**Support → Projects** tracks installation and engineering projects.

### Project views

* Active vs completed groupings
* Assignees, dates, status
* Link to clients or sites where configured

Use projects for:

* Fiber build segments
* Tower upgrades
* MDU deployments
* Internal IT initiatives

## Tickets and projects

Link tickets to projects when support work rolls into a larger initiative—or keep standalone for one-off fixes.

## Metrics

Dashboard **projects** and **events** cards summarize open counts; drill into lists for detail.

<Note>
  Permissions may limit which staff can create or close projects—check with your admin if actions are missing.
</Note>