> ## Documentation Index
> Fetch the complete documentation index at: https://docs.isptriage.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outage management

> Planned maintenance and outage notifications

**Support → Outage management** sends bulk notifications to affected customers.

## When to use

* Planned maintenance windows
* Unplanned network outages
* Service degradation affecting a defined area or customer set

## Send a notification

<Steps>
  <Step title="Open Outage management">
    Support → Outage management.
  </Step>

  <Step title="Compose message">
    Enter subject and body. Use clear start/end times and impact description.
  </Step>

  <Step title="Choose audience">
    Select clients by criteria (e.g. service area, tag, or list)—options depend on your form.
  </Step>

  <Step title="Send">
    Confirm and send. Email uses company mail settings.
  </Step>
</Steps>

<Tip>
  Prepare a template for common outage types (fiber cut, tower maintenance, DNS issue) so NOC can send faster under pressure.
</Tip>

## Planned maintenance template

Email templates may include branded planned-maintenance layouts. Coordinate message wording with support so customer replies route to tickets if needed.

## After the outage

* Post a follow-up or close related tickets
* Update ticket subjects if customers reply to the outage email
* Document root cause in a project or internal note for postmortem

<Note>
  Delivery depends on valid client email addresses and working `MAIL_*` configuration on the server.
</Note>