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User roles

Your administrator assigns roles when creating users under Company → Users.

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Superadmin (platform operator)

Users marked as superadmin can:
  • View the list of companies
  • View as another company to troubleshoot without a separate login
When viewing as another company, a banner appears at the top—use Exit view to return to normal context.

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Billing menu (staff)

When you have billing access, the Billing dropdown includes:
  • Dashboard, Clients, Invoices, Payments
  • Failed Transactions, Write Offs
  • Reporting — MRR, ARR, revenue by service type, taxes, churn/revenue loss, aging
  • Service Templates
  • HR-related entries where enabled

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Company menu

The Company dropdown groups operational tools:

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Network

  • Burst calculator — MikroTik-style burst limit helper
  • Monitoring — Host status and agents
  • RADIUS — Users, groups, NAS, bundles, accounting
  • GIS — Network map and infrastructure

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Other company items

  • Users — Staff accounts
  • Preferences — Company-wide configuration tabs
  • Leads / Inventory — When enabled for your deployment

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Network Management

Reach vendor controllers via Network Management (hub) or Vendor Controllers:
  • Add MikroTik, Ubiquiti UniFi, or Cambium cnMaestro controllers
  • Manage devices, PPPoE, firewall, UniFi clients, Cambium SMs, etc.
  • Link controllers to RADIUS NAS records
Global Search (where enabled) finds clients, tickets, and related records across the company.
If a menu item is missing, your role may not include that permission, or the feature may be disabled in company preferences.