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Log in

  1. Open your ISP Triage URL (provided by your administrator).
  2. Sign in with your staff email and password.
  3. After login you land on your home dashboard (configurable under user preferences).
Use the theme toggle in the top navigation to switch light/dark mode. Your choice is saved to your user profile.
The top bar is organized by role:
  • Home — Dashboard
  • Billing — Admin billing (staff with billing access)
  • Support — Tickets and related tools (context varies by role)
  • Company — Dropdown with Network, Preferences, Users, and more
  • Quick actions (+) — Shortcuts to create clients, invoices, payments
Breadcrumbs under the nav show where you are: Home → section → page.

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First-time company setup

Administrators should configure Company → Preferences:
1

General

Set company name, timezone, branding (logo/background), and internal links.
2

VoIP

Enable FSPBX and/or Thirdlane servers if you use integrated VoIP.
3

QoE

Add LibreQoS endpoints for quality-of-experience monitoring.
4

Import

Connect CRM/billing sources (Sonar, BillMax, UISP, etc.) if migrating data.
5

Email

Configure inbound ticket email accounts if using email-to-ticket.

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User preferences

Click your name (top right) → Preferences to set:
  • Default login page (which dashboard opens after sign-in)
  • Color theme template
  • Other personal settings

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Client portal

End customers use the same URL with client role accounts. They see:
  • Their invoices and payment methods
  • Support tickets they opened
  • A simplified dashboard
Client accounts do not have access to the internal AI assistant or admin billing tools.