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Support → Outage management sends bulk notifications to affected customers.

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When to use

  • Planned maintenance windows
  • Unplanned network outages
  • Service degradation affecting a defined area or customer set

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Send a notification

1

Open Outage management

Support → Outage management.
2

Compose message

Enter subject and body. Use clear start/end times and impact description.
3

Choose audience

Select clients by criteria (e.g. service area, tag, or list)—options depend on your form.
4

Send

Confirm and send. Email uses company mail settings.
Prepare a template for common outage types (fiber cut, tower maintenance, DNS issue) so NOC can send faster under pressure.

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Planned maintenance template

Email templates may include branded planned-maintenance layouts. Coordinate message wording with support so customer replies route to tickets if needed.

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After the outage

  • Post a follow-up or close related tickets
  • Update ticket subjects if customers reply to the outage email
  • Document root cause in a project or internal note for postmortem
Delivery depends on valid client email addresses and working MAIL_* configuration on the server.