If BDC does not appear in the menu, set Company → Preferences → Country to United States (or USA). ISP Triage also accepts a US state code when country is blank.
What you will record
Setup steps
1
Confirm the company is in the US
Open Company → Preferences and set country to United States. BDC tools stay hidden for Canadian and other non-US companies.
2
Add deployment sites
Under BDC Reporting, add each site with name, type, address, county, latitude/longitude, and status (planned, in progress, completed, or on hold). Optional census tract and block group improve later exports.
3
Define service areas
Create a service area for each coverage polygon: technology (fiber, fixed wireless, cable, DSL, satellite), speed tier (for example
100/20), households passed and served, service available date, GeoJSON polygon, and FCC-qualified when it meets filing criteria. Link the area to a deployment site when it is served from one.4
Add subscribers and geocode
Attach subscribers to a service area with address, coordinates, tier, and start date. Flag ACP and low-income qualification when they apply. Use bulk import from billing clients or the geocode wizard so addresses appear on the coverage map.
5
Review the coverage map
BDC Map shows geocoded billing clients against service areas and sites. Fix missing coordinates before you generate a filing.
6
Generate and file a report
Create a quarterly, annual, or ad hoc snapshot for a date range. Export FCC, coverage, subscriber, or summary CSVs, then mark the report submitted with destination (FCC or a state office) and date.