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Calendar

Support → Calendar (or Events) shows company events on a calendar view.

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Events

Create events for:
  • Maintenance windows
  • Meetings
  • Site visits
  • Company holidays affecting support
Events may appear on dashboards and optional client communications.

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Calendar vs plan install

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Projects

Support → Projects tracks installation and engineering projects.

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Project views

  • Active vs completed groupings
  • Assignees, dates, status
  • Link to clients or sites where configured
Use projects for:
  • Fiber build segments
  • Tower upgrades
  • MDU deployments
  • Internal IT initiatives

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Tickets and projects

Link tickets to projects when support work rolls into a larger initiative—or keep standalone for one-off fixes.

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Metrics

Dashboard projects and events cards summarize open counts; drill into lists for detail.
Permissions may limit which staff can create or close projects—check with your admin if actions are missing.